Dear Alfresco Family,

Thank you all SO much once again, for your understanding and patience since we announced the postponement. We wanted to provide you all with an update regarding your tickets. 

All tickets will be valid for the 2021 edition of Alfresco which will be on August 27th-30th next year. We know that we are by no means the only ones being hit hard by the economic impact of the pandemic, but we are appealing to those of you who can, to roll your ticket over to 2021, instead of requesting a refund. There are some massive names to be announced over the next few months, in addition with the 2020 headliners including Paranoid London who are rolling over to play next year. We have also decided to offer you the chance to swap your Alfresco ticket for one of our three other new festivals; 90s festival ‘Live Forever’ on April 30th-May 2nd, funk, soul & disco weekender ‘Love Hangover‘ with Norman Jay, Craig Charles, Huey Morgan, The Brand New Heavies and more on 14th-16th May, or ‘Pleasuredome’ the 80s festival on August 13th-15th. These events will all take place at the same stunning setting of Colebrook Lakes throughout next summer, with some very exciting line-ups that we can’t wait to share with you, starting next week with the first wave of acts for Live Forever. 

If you are able to roll your ticket over, or swap it for one of our other events, you are supporting us, along with the suppliers, partners and wider network that make Alfresco happen. As an independent festival, we rely almost entirely on ticket sales, so a year without a festival, is a year without income for our small, full-time team. If you do want to do this, please drop an email to info@alfrescofestival.co.uk with your preferred option of festival ticket for next year. If you feel you are unable to transfer or swap for another event, please also get in contact via info@alfrescofestival.co.uk and we will process a full refund of your ticket cost within 14-21 days. All booking fees are kept by Skiddle, so we cannot refund these.  

Like all other small, independent festivals, we are completely new to the sheer volume of refunds that are being requested, but we are working hard to resolve this tough situation and process them ASAP to all of you who cannot attend the festival/any of our other events next year. All those that have previously emailed requesting refunds, they are being processed and we expect all of them to be cleared within the next 14 days. 

Thank you again for your continued support. Whether it has been allowing us time, or moving your ticket onto 2021, we really appreciate it.

Stay safe, stay strong, and we will see you in the trees in 2021. 

The Alfresco Festival Team

 

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