INFORMATION

CAMPNG

Is camping included in the ticket price?

No, camping is an optional extra. If you choose not to camp your wristband will grant you access to the festival site. Please note, full searches are carried out every time you enter the site.

Can I leave the festival site and return again?

Yes, your wristband allows you re-entry to the festival site. Please note, full searches are carried out every time you enter the site.

Can I go back to the car once I’m in the festival/campsite?

Yes, you are free to enter and leave the festival site as you see fit. Please note, full searches are carried out every time you enter the site.

How far is it from the car park to the festival/campsite?

The car park, camping and festival site are all within a few minutes walk from each other.

Are you allowed to bring knives for camping / food preparation?

Anything that is deemed to be dangerous by the security team may be confiscated upon entry or being used on the camp site / festival site. We would ask that festivalgoers use their common sense and will choose utensils that ensure that Alfresco remains a safe environment for all.

What size gas canisters can you bring?

Gas canisters are only allowed if they are less than 500g. Any canister of 500g, or more, will not be allowed into the camping area. You will be asked to return canisters over 500g to your vehicle.

What about motorhomes, caravans and camper vans?

Limited spaces are available for campers who want to bring their own motorhome, campervan or caravan. There is also the option to choose electrical hook-ups in the vehicle camping area. Please select this option when purchasing your camping ticket. Please note that the security team will carry out a search of any vehicles entering the campsite for prohibited items e.g. alcohol above the allowed quota.

Will there be boutique camping at Alfresco?

Yes! Boutique camping will be supplied by Camping Under the Stars. Bell tents are available in various sizes from two to eight people. The boutique camping area has a dedicated reception, concierge and access to exclusive toilets and showering facilities. Each bell tent comes equipped with beds, fresh linen, carpets, lighting, soft furnishings and more. We have a wide range of boutique accommodation for you to choose from HERE.

What camping pitch size should I choose?

Camping pitches are available for a range of tent sizes. You will be allocated a pitch that is appropriate for the camping option that you have chosen. Please be aware that whilst we want you to have enough room to pitch your tent, we will expect you to be considerate to other campers and don’t bring anything ridiculously over the top. Gazebos and awnings are not allowed. 

Can I can select a pitch near my friends?

The camp site is divided into zones; Zone A, Zone B, Zone C etc. To avoid disappointment we recommend that you decide with your friends that you choose the same zone as each other when purchasing tickets. However, we can not guarantee that  your camping pitch will be next to each other but if you arrive together the camp site manager my be able to allocate you neighboring pitches. When selecting your camping pitch you can choose from Family Zone, Quiet Zone or Regular Camping Zone.

Can I bring a generator?

For safety reasons generators (of any size) are not permitted.

Can I bring a speaker to play music?

We will allow, small bluetooth speakers on the campsite. However, if you are camping in the Quiet Zone and Family Zone the playing of music will not be allowed after 9pm. We would also like you to use your common sense and be courteous to fellow campers in the rest of the camp site. We want everyone to have a good time at the festival but please be award that Security will use their desecration and may ask you to turn the volume down or off if they feel things are getting out of hand.

BBQ’s and camp fires

We are an eco-friendly festival and we want to leave The Hop Farm and surrounding Woods exactly as we find it therefore under no circumstances will fires or BBQ’s be allowed anywhere on the festival site. We take this matter very seriously due to the obvious danger. Anyone found starting a fire will be asked to leave the festival site immediately.  

Recycling of rubbish

As an eco-friendly festival, we are committed to having as little impact on the environment that is possible. We would kindly ask that all campers use the recycling bins to dispose of their rubbish.

Site opening and closing times.

The campsite will be open to take campers from 10am on Thursday 24th May 2018 (The car park will open at 9am). Please note that there will be no access to the festival site until the morning of Friday 25th May.

Day ticket holders and non campers can enter the festival site from 10am on Friday 25th, Saturday 26th and Sunday 27th. Day ticket holders will not be able to access the campsite at any point and will be expected to leave the festival site when the music finishes on the late stages. The campsite will close at 3pm on Monday 28th May 2018.

Is there somewhere I can keep valuables?

We advice that you do not bring along any valuables are large sums of cash to the festival. There will be ATM machines on-site. We can not accept responsibly to losses of or damage to personal belongings.

CASH

Will there be cash machines on site?

Yes! All bars and the majority of food traders will have PDQ machines to take contactless card payments.

DISABLED ACCESS

If you are disabled or care for someone who is, please drop us an email info@alfrescofestival.co.uk and we will be very happy to assist you in every way that we can.

DRINK

Can I bring my own alcohol ?

As a small independent event we need bar sales to keep the festival alive. The elaborate woodland site and production-heavy nature of Lost Village means it’s very expensive to make the festival happen, and thus we have to stipulate a limit on alcohol brought into the site (most small festivals have this policy). The personal allowance is 12 cans of beer/ larger or cider OR 2 bottle of wine per person. No spirits are allowed. All glass must be decanted into plastic bottles. Thanks for your understanding.

Can I bring glass bottles?

For safety reasons you are not allowed to bring glass bottles into either the camping or festival site. Alcohol within your limit must be decanted into plastic bottles. Any glass items, except for small make-up items and perfume/aftershave will not be permitted into the campsite or festival site.

Can I bring soft drinks ?

Sealed drinks, like bottles of water, are allowed but will be checked on entry to the site. There is no set limit on soft drinks.

Am I allowed to bring my own alcohol or soft drinks into the festival site?

No, your personal alcohol allowance is only for the camping area. There will be numerous bars selling a variety of drinks throughout the festival.

FOOD

Can I bring food?

You are allowed to bring food to Alfresco. There are no quantity limits in place.

What food will be available to buy at Alfresco?

We have very carefully curated the food stalls to ensure that not only will you be able to buy a vast range of delicious food and indulge your tastebuds in flavours from around the world, but we also ensure that all food stalls operate an affordable pricing policy. You won’t be getting ripped off Alfresco. Many of our vendors will offer vegetarian and vegan options as well as gluten free foods.

MUSIC TIMES

Stage opening and closing times.

We have a number of stages and they are open at varying times. The early stages open at 11am and music will be played through the days until the late stages close at 2am. There are no organised events for the Thursday evening.

CAR PARKING

There is ample parking available on site. Charges for the car park is £10 upon entry, and if you leave the site and re-enter, there will be a charge of £10 for each re-entry. All payments for car parking charges will be made to the car park attendant upon entry and must be made in cash.

We are unable to take any responsibility for the security of your car or any belongings that are kept in the car whilst it is parked at the festival site.

PROOF OF AGE

Over 18s will be issued with an over 18 wristband upon entry. Your passport or Driving License will be required as proof of ID. Please note we are unable to accept ANY other form of ID, so please ensure you have these in good time, prior to the festival.

Alcohol will only be served to over 18’s and anyone found drinking alcohol on site who does not have an adult wrist band will have the alcohol taken from them. Please note that even with an 18+ wristband, you may be still be asked to produce your ID by the bar staff when purchasing alcohol.

SECURITY AND SEARCHES

The safety and well-being of all visitors to Alfresco is always our first priority. We carry out thorough searches of all of your items when you enter the campsite. Please be aware that we will also carry out vehicle searches of motorhomes, camper vans and caravans. This will include our security team entering the vehicle. 

We have a number of banned items that are not allowed onto the campsite or festival site and anyone carrying these items will have them confiscated and may be removed from the festival and passed over to the police. 

Illicit and illegal items include:

Fireworks, flares and high power torches
Alcohol (over and above your personal allowance)
Illicit drugs, legal highs or nitrous oxide
Glass (except for small make-up items and perfume/aftershave)
Animals (except guide dogs)
Anything which could be considered an offensive weapon
We will have a number of ‘Amnesty Boxes’ which will be situated at the entrance to the site. 

TOILETS

Standard toilet facilities will be available in the campsite. Shower facilities will also be available in the campsite. Exclusive toilet and shower facilities will be provided within the boutique campsite.

GETTING HERE

You can find The Hop Farm on the A228 near Paddock Wood, Kent, TN12 6PY.

Follow The Hop Farm brown tourist signs from junction 4 of the M20 or junction 5 of the M25 onto the A21 South.

There is ample space for car parking on site with designated disabled car parking. Charge for parking is £10 per vehicle.

By Train
The closest station is Paddock Wood. Book a taxi to The Hop Farm from the industrial side of the station. Alternatively, there is a regular bus service to the site from the station. Beltring station can be reached from London Bridge changing at Strood.

By Bus
Buses run from Tunbridge Wells, Tonbridge and Maidstone.
The No. 6 takes you right to our door, and it runs every
hour (Monday to Saturday only). Please call Arriva on
0871 2002233 for information.

TICKETS

How much are tickets?

Tickets are released in phases. In short, the sooner you buy your ticket the better the price. So be quick, and make sure you don’t miss out. Head to our tickets page here.

Can I pay on the door?

No, there is no option to pay on the door. All tickets must be purchased at least one day before entry.

Can you buy single day tickets?

Yes you can buy tickets for one or more days. These tickets are limited in number and need to be purchased in advance as there is no option to pay on the door.

I can’t go anymore, can I get a refund?

All tickets are non-refundable. If you have any queries relating to tickets please contact dang@skiddle.co.uk

Adding camping, boutique camping or motor home to my ticket purchase

When you buy your ticket, you can select your camping option at the same time. Alternatively, you will be able to purchase these at a later date. Please be aware that once the camping options have sold out, they will not be made available again even if you have purchased your entry ticket.

I’ve already got a festival ticket but I need to purchase a car park ticket now?

No. Car parking is paid for on entry to the site. The cost of parking is £10 per vehicle. We only accept cash payments for the car park.

When will I receive my tickets?

E-tickets will reach you approximately 7 days before the event, unless arrangements have been made for tickets to be collected at the box office. If you’ve booked your tickets within 14 days of the event, you should receive your tickets no less than 2 days prior to the event.

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